How can we get auto-replies from emails that aren't in our DB?

Denise_Greenbe7
Level 2

How can we get auto-replies from emails that aren't in our DB?

We received auto-replies to say the person was no longer with the company from 6 email addresses that are not in our database. Can anyone explain how that could be? I'm relatively certain it is not because they were deleted after the email was sent.

5 REPLIES 5
SanfordWhiteman
Level 10 - Community Moderator

Re: How can we get auto-replies from emails that aren't in our DB?

Because they're bounces that resulted from forwards.

Denise_Greenbe7
Level 2

Re: How can we get auto-replies from emails that aren't in our DB?

Why would the bounce come back to us rather than to the person who

forwarded the email?

On Tue, May 21, 2019 at 9:25 PM Sanford Whiteman <

SanfordWhiteman
Level 10 - Community Moderator

Re: How can we get auto-replies from emails that aren't in our DB?

A server-side forward -- not the same as a forward by clicking a button in your mail client -- preserves the headers of the original message, and in most cases (unfortunately, since it can kill delivery) preserves the SMTP envelope as well.

Denise_Greenbe7
Level 2

Re: How can we get auto-replies from emails that aren't in our DB?

Hey Sandy - The auto-replies I'm seeing say the person is no longer with the company. So are you thinking this is server-side forward set up that was never modified when the people it forwarded to left the company?

SanfordWhiteman
Level 10 - Community Moderator

Re: How can we get auto-replies from emails that aren't in our DB?

Absolutely.

Say I have a client's GSuite account set up to forward to my main address (something I do all the time!). Then I leave my company.