We are new to Marketo, and I'm trying to clean out the test campaigns that were set up. I'd like to delete them, but when I try, I get this message, "Email Batch Program is approved or in progress, can NOT move it.". And then, when I try to unapprove the email, I get this message, "Cannot unapprove program - The test group email 'ES 2019-02-21 Computer Model Announcement 100.Subject Line Test' is in use".
I'm stumped as to what to do next. The email is not is use; is there a way to cancel it?
Michelle, can you take a screenshot of your campaign folder structure along with your control panel (see below)? It seems like you may have an A/B test going, so you may want to Remove the A/B Test and un-check any references to the emails in the program.
Thanks for the fast reply! Attached are the screenshots. I’m not quite sure how to remove the a/b test without being able to unapproved the a/b test.
This should work for you here.
Let me know if you have any questions.