Has anyone experienced form rendering issues on Windows 7 IE 11

Ashley_White1
Level 2

Has anyone experienced form rendering issues on Windows 7 IE 11

We have had 20 users flag issues rendering the Marketo forms. We have not been able to replicate the issue ourselves (as we all run Window’s 10). I did some Googling and found a few articles about it on the Marketo community related to compatibility. We have also had an issue where our forms don’t render because they require the user to have/allow JS as they are embedded through JS to our website.

Does anyone have any ideas how we can troubleshoot? / Has anyone solved this issue in the past?

Sanford Whiteman (If you could provide some of your never ending knowledge/insight, I'd really appreciate it)

4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Has anyone experienced form rendering issues on Windows 7 IE 11

URL, please. 

It's pretty unlikely the OS will make any difference if you're testing in IE 11 in both cases.

Ashley_White1
Level 2

Re: Has anyone experienced form rendering issues on Windows 7 IE 11

Hi Sanford, 

Thanks for responding! Here is the link: https://www.aciworldwide.com/support/request-a-login 

SanfordWhiteman
Level 10 - Community Moderator

Re: Has anyone experienced form rendering issues on Windows 7 IE 11

We have also had an issue where our forms don’t render because they require the user to have/allow JS as they are embedded through JS to our website.

Not really an issue, it's the definition of how the forms library (any JS-based forms library) works. If your site otherwise is functional without JS, you can't use JS-powered forms.

SanfordWhiteman
Level 10 - Community Moderator

Re: Has anyone experienced form rendering issues on Windows 7 IE 11

The problem has nothing to do with Marketo nor Marketo forms -- your page as a whole doesn't load on Windows 7/IE11. (Perhaps the people reporting problems said "your form doesn't render" but that's burying the lede!)

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The SSL error is because your web team is not delivering an acceptable SSL certificate chain for the Windows 7 certificate store. They assumed the CA "Entrust Certification Authority L1K" would be automatically trusted even in Windows 7.

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In fact, the next-up issuer "Entrust.net Certification Authority (2048)" is trusted in Windows 8 and later (meaning: it's either installed in the original OS or gets updated as part of regular Windows Updates) but not Windows 7.

So they have to package a new cert chain that ends with a CA that's part of the Windows 7 cert store.