Hard bounces - where do I find them?

Highlighted
Anonymous
Not applicable

Hard bounces - where do I find them?

Hi guys!

I'm relatively new to Marketo (more used to working with Pardot) and this might be a silly question...

I have a question regarding hard bounces. I sent out a simple email yesterday and my report showed 2 hard bounces. Now I'm wondering: where do I see these two email addresses? I can't click on number two in the report, so where do I find more info on these two hard bounces?

Thanks a lot!

/Ulrika

3 REPLIES 3
Highlighted
Community Manager

Re: Hard bounces - where do I find them?

Hello Ulrika,

You would use a Smart List rather than a report to get the specific leads that bounced.  I did some blog posts on deliverability you might find useful.  This one is deals specifically with troubleshooting bounces.

What the heck happened!? When your deliverability takes a hit

Highlighted
Anonymous
Not applicable

Re: Hard bounces - where do I find them?

Thanks Roxann! Gonna take a look

Highlighted
Level 7 - Champion

Re: Hard bounces - where do I find them?

You would set up a Smart List with the following filter:

Screen Shot 2016-05-11 at 9.04.45 AM.png