HELP! Triggering a Follow-Up Email from clicking link in different email

Highlighted

HELP! Triggering a Follow-Up Email from clicking link in different email

I don't know what I'm missing. This should be very simple.

I have set up a standard email program containing a link to a web page. If the recipient clicks the link in the email, I want to trigger a follow-up email to be sent the following day. It seems like the follow up email would be as simple as:

Smartlist - "Trigger" Clicks Link in Email (email is [previous email containing the link]). Then, "Flow" (1) Wait [duration], (2) Send Email (email is [follow-up email])

When I send a test email from the initial campaign, and click the link, I do not receive a follow up email. For testing purposes, I set the wait time at 1 minute.

What am I missing?

4 REPLIES 4
Highlighted
Level 10 - Community Moderator

Re: HELP! Triggering a Follow-Up Email from clicking link in different email

Please move the thread to Products​. This isn't a support space (Move link will be at the right).

Highlighted
Level 10 - Community Moderator

Re: HELP! Triggering a Follow-Up Email from clicking link in different email

When building unfamiliar trigger campaigns, always start with the past Activity Log of a lead (test lead or real lead) that models what you want to capture.

Look for the Clicks Link in Email activity in the ActLog and mirror its parameters.

You can show us a screenshots of a model ActLog entry (the details popup) and your campaign's Smart List, Flow, and Setup tabs.

Highlighted
Level 10 - Champion Alumni

Re: HELP! Triggering a Follow-Up Email from clicking link in different email

Additionally, this runs better as a daily batch. There isn't a need to trigger this if you are going to wait until the next day.

Highlighted
Level 10 - Community Moderator

Re: HELP! Triggering a Follow-Up Email from clicking link in different email

Not really commenting on the choice of trigger or batch, just how to set it up...