GoToWebinar api 403 error since 6am PDT March 27, 2017

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Level 10 - Champion Alumni

Re: GoToWebinar api 403 error since 6am PDT March 27, 2017

The integration appears to be working fine for us now.  When clicking the "log into GTW" from within Admin and a blank window pops up/disappears, that could be an indication that the connection is fine.  If not - let's say the password changed - they you would have an opportunity to provide updated login credentials.

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Level 2

Re: GoToWebinar api 403 error since 6am PDT March 27, 2017

Ours is working again also. Had to follow the steps Dan mentioned. Thanks for your help Dan.

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Anonymous
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Re: GoToWebinar api 403 error since 6am PDT March 27, 2017

I, too, have been having this same issue since 3/14. It caused a huge problem with a recent webinar and we were unaware of the issue because Marketo never provided a notification that the API connection was broken. We've since tried to re-establish the connection and continually fails. I'm almost glad to see others are experiencing this -- we were going crazy trying to troubleshoot.

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Anonymous
Not applicable

Re: GoToWebinar api 403 error since 6am PDT March 27, 2017

I am going to assume you've fixed it by now - but for anyone else having the same issue (I just had it today, Oct. 24) take these steps to correct it.

When I would click LOGIN TO GTW - it would look like it was processing, then return to the same error (API/403) under details.  Combining things above - I simply:

1. Opened an incognito window

2. Logged into Marketo

3. Logged into GTW from Launchpoint

Closed the window and the error was gone - I returned to the non-incognito window, hit refresh and it was resolved there as well.

I suspect this was due to someone changing the password on the account.