From email / Reply-To email: Who gets the auto responses?

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From email / Reply-To email: Who gets the auto responses?

Hi All!

I have a large campaign going out and was asked to use a different email for auto responses like out-of-offices so as not to bog down the other email.

My colleague says that the Reply-To email is the one that will get actual responses from people who click Reply-To, but I believe email clients can vary in this situation.

Has anyone dealt with this before and can verify this?

Thanks!

Sergio

14 REPLIES 14
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Re: From email / Reply-To email: Who gets the auto responses?

Hi Sergio,

This question belongs to the Products  section and you should move it there to get more answers, faster. Marketing Central is for global marketing questions.

-Greg

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Re: From email / Reply-To email: Who gets the auto responses?

Ahh... Good catch. It's been awhile. Thanks!

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Re: From email / Reply-To email: Who gets the auto responses?

AFAIK, most of the time, the reply-to address will be used, not the sender one.

-Greg

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Re: From email / Reply-To email: Who gets the auto responses?

This is correct. Sergio Azevedo​, unless a mail server is misconfigured (e.g., up until recently, Windows 10 Desktop Outlook), it should honor the 'Reply To' email address.

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Level 10 - Champion Alumni

Re: From email / Reply-To email: Who gets the auto responses?

Greg, are you saying the reply-to will be used for all replies - including out-of-office?

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Re: From email / Reply-To email: Who gets the auto responses?

Hi Dan,

In most, but not all case, depending on how the receiving email server is setup.

-Greg

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Re: From email / Reply-To email: Who gets the auto responses?

Awesome. Thanks guys!

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Marketo Employee

Re: From email / Reply-To email: Who gets the auto responses?

As someone who sees support tickets about this fairly often, it can go to the reply-to or sender address.  It depends on how the destination server is configured.  Don't be alarmed if the address in the sender field does receive some auto-responders, it's pretty common that the reply-to address gets ignored. 

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Re: From email / Reply-To email: Who gets the auto responses?

So here's an update:

From the mailing there were 4k total bounces (out of 49k sent). About 1k auto-replies (bounces plus OoO, etc.) went to the Reply-To email, but NONE went to the From email. The 1k isn't a big deal, but nothing going to the other email box is a bit of a concern. Will need to dig in to this with IT to find out more.

Thanks!