Form remembering person, but was not the form that was filled out

Anonymous
Not applicable

Form remembering person, but was not the form that was filled out

We don't often use the "if known" portion of Forms 2.0, but we do have one form that uses it. However, we were testing another form (not using "if known"), and when we happened to visit a page that does have a different form with the "known" custom HTML option, it did not show us the form for that page, even though that specific form was not filled out.

I guess my question is, is the "if known" option not on a form-by-form basis? Is it just cookie based? If cookie based, that seems iffy.

Tags (1)
6 REPLIES 6
John_Clark1
Level 10

Re: Form remembering person, but was not the form that was filled out

Hi Mike,

You're correct.  A lead becomes Known when they fill out any form, and it won't matter which form it was.

John

Anonymous
Not applicable

Re: Form remembering person, but was not the form that was filled out

Well that sucks!  Thanks, John

Josh_Hill13
Level 10 - Champion Alumni

Re: Form remembering person, but was not the form that was filled out

Curious why that is not good. That is the intended functionality so the lead doesn't have to fill out the form again and still can trigger a Fills out Form on the back-end.

Is there something specific you want to do?

You can disable Show HTML if Known option on any Form and it is not on by default.

Anonymous
Not applicable

Re: Form remembering person, but was not the form that was filled out

Hi Josh -

We have two separate site - a Drupal main site and a WordPress blog site.  If someone fills out a trial form on our main site, and then they go to our blog, the form will not show to have them subscribe. It's two separate forms, and possibly two separate audiences, and by filling out the trial form, does not mean they are "opted-in" as a subscription for the blog newsletter.

Mel_Dadoly
Level 3

Re: Form remembering person, but was not the form that was filled out

Hi Mike,

If you do not want to use form prefill there are a few ways to disable it.You can disable form fill on a field by field basis in the form editor. Additionally you can disable it on the landing page or global level:

Edit Landing Page Settings - Marketo Docs - Product Docs

Disable Prefill for a Form Field - Marketo Docs - Product Docs

Anonymous
Not applicable

Re: Form remembering person, but was not the form that was filled out

Hi Mel -

I am aware of the disable techniques, but we want it for one site and not the other(s), and the form is not on a MKTO landing page.