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Form not loading in any browsers on 2009 macbook pro

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bashby
Level 1

Form not loading in any browsers on 2009 macbook pro

The form loads on other computers in all browsers, but for some reason on this specific computer (2009 macbook pro) we're getting a 403 back from the request.

If I copy and paste the Request URL into the browser it works.

If it was just this one computer we would let it be, but we recently received some feedback from a customer saying they had issues with the form not loading on their mac too.

Anyone have any ideas?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Form not loading in any browsers on 2009 macbook pro

That's not how you'd add additional UTM params. Additional query parameters are separated with a &, not a ?.

https://www.example.com/path/to/page?param1=value&param2=value&param3=value

 

As for why it isn't loading for you I assume CloudFlare thinks the network that machine is on, plus the OS, add up to something suspicious.

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6 REPLIES 6
SanfordWhiteman
Level 10 - Community Moderator

Re: Form not loading in any browsers on 2009 macbook pro

Can you tell us the exact Mac OS version + browser version (Safari will of course be an old version, I assume you're testing in the latest FF or Chrome).  And also the URL of one of your forms?

 

The error, which is CloudFront thinking you're a bot, is likely to depend on other factors, but I'd like to test the exact software combo.

 

P.S. As long as you're tagging, the "Munchkin" tag doesn't really fit here. Forms don't depend on Munchkin.

bashby
Level 1

Re: Form not loading in any browsers on 2009 macbook pro

image (13).png

Here's a link to the form
https://www.lucidpress.com/pages/schedule-a-demo

I removed that Munchkin tag, thanks for the heads up

bashby
Level 1

Re: Form not loading in any browsers on 2009 macbook pro

Have you had a chance to test it?

SanfordWhiteman
Level 10 - Community Moderator

Re: Form not loading in any browsers on 2009 macbook pro

I was able to find a Mac OS 10.9 machine in our lab.

 

With FF 59, the form loads. Note Firefox has its own cert store.


With Chrome 65, the form also loads.

 

With Safari 7 you get (as should not be unexpected at this point in time) an SSL error because the CA cert Marketo uses isn't in that old version of Safari:

2020-06-11 13_55_31-Mac 10.9_Safari 7 - CrossBrowserTesting.com App.png

 

 

bashby
Level 1

Re: Form not loading in any browsers on 2009 macbook pro

If it works for you, what's your best guess at why the form isn't loading for us?

Also, I noticed if we add more than 1 UTM parameter to the URL the form doesn't load in Chrome on any of our machines. We're getting another 403

https://www.lucidpress.com/pages/landing/real-estate-marketing?utm_source=paid-advertisement?utm_med...

SanfordWhiteman
Level 10 - Community Moderator

Re: Form not loading in any browsers on 2009 macbook pro

That's not how you'd add additional UTM params. Additional query parameters are separated with a &, not a ?.

https://www.example.com/path/to/page?param1=value&param2=value&param3=value

 

As for why it isn't loading for you I assume CloudFlare thinks the network that machine is on, plus the OS, add up to something suspicious.

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