We have built a pretty standard form on submission the form is failing to capture 'first name' 'last name' and 'email address'. I haven't experienced this with any of other forms. Has anyone experienced a similar issue? The data shown in the form completed screenshot should also be updating to the contact record as a new contact, but as you can see below it is updating as an anon lead.
Solved! Go to Solution.
Can you share the screenshot of the form in edit mode?. Check the type of form fields type (for name fields it should be text type and for email ID it should be email address) , also try checking the JS of the form
but as you can see below it is updating as an anon lead.
By the way, this isn't an anonymous lead.
If it results from a form post, it's a lead without an email address. Which means, unlike with an anonymous lead, you'll pay for it as part of your subscription -- leads are not required to have non-empty email addresses in order to be full-fledged records in your database.