Form Prefill Question

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Level 4

Form Prefill Question

Is there a way to prevent a "wrong" email address from appearing in a form prefill field? We have a form that is set to prefill that when people go to the page but for some people, it's pulling an email address that's not theirs. I believe in all cases that it's an email address the user has used in the past for one reason or another (searching for a user with that email address, for instance) but I'm not 100% positive.

Here is the Marketo landing page with the form. https://pages.mapi.net/OP-MAPI-Preference-Center-10_MAPI-Opt-in-Subscription-Management-V1.html

It has some hidden fields, which depend on the user's access. You should see four options. A full member will see eight options.

My understanding is that Marketo is using some form of logic to pull what it believes to be the appropriate cookie but I don't know enough about forms to know if I can help it be more accurate.

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Level 10 - Community Moderator

Re: Form Prefill Question

Pre-Fill doesn't use any special lookup "logic" at all. It is always exactly accurate: it uses the lead that's currently associated with the session or pageview.

So if they're seeing data from a particular lead, that's because that lead clicked a Marketo-tracked email in the past, or filled out a Marketo form in the past, in that same browser.

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Level 4

Re: Form Prefill Question

Then I must have something wrong on the form. It's prefilling that field on our employee's computers with email addresses of members who are thousands of miles away.

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Level 10 - Community Moderator

Re: Form Prefill Question

This happens when employees have sent test emails to themselves, or clicked on links in forwarded emails. There's nothing wrong in your simple form setup that I can see; certainly it's possible to write all manner of custom code that could mess things up like this, but you don't have any.

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Level 4

Re: Form Prefill Question

Thanks for examining it for me. Several of us click on links in forwarded emails a lot so that's probably it. I'm instructing people to clear their cache and let me know if that doesn't work.

Thanks for your help!

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Level 10 - Community Moderator

Re: Form Prefill Question

They only need to clear their cookies (not cache) for your domain(s). Don't make them wipe everything!

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Level 4

Re: Form Prefill Question

Good point! I'll change it to cookies before I send out the email letting people know.