Re: Floodlight Tag - getting this Limited Access error message.

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

That's all commented out anyway.  (It's inside an HTML comment.) So in that screenshot you have no active pixels at all.

Are you looking at a rendered email in your mail client here?

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

Yes, unless I'm using the wrong method to see a rendered email's html? Clicking 'view online' link and then 'inspect' to see the html? I'll expand more in the inspect view to see more comments.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

I just realized I cut of the floodlight tag in the previous screen shot:

pastedImage_0.png

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

You need to remove the comments in your HTML area because they're overlapping with the Marketo tracker when parsed, that is, your HTML is malformed. Only include the <img> tag for Floodlight and not any of the <!-- --> chaff.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

So instead of this:

<!--

Start of DoubleClick Floodlight Tag: Please do not remove

Activity name of this tag: #### - Email

URL of the webpage where the tag is expected to be placed: https://email

This tag must be placed between the <body> and </body> tags, as close as possible to the opening tag.

Creation Date: 12/04/2017

-->

<p>

<img src="https://ad.doubleclick.net/ddm/activity/src=####;type=####;cat=#####;dc_lat=;dc_rdid=;tag_for_child_... Number]?" width="1" height="1" alt=""/>

</p>

<!-- End of DoubleClick Floodlight Tag: Please do not remove -->

THIS:

<p>

<img src="https://ad.doubleclick.net/ddm/activity/src=####;type=####;cat=#####;dc_lat=;dc_rdid=;tag_for_child_... Number]?" width="1" height="1" alt=""/>

</p>

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

Yes; be aware that [Random] has no meaning as you're not inserting a random number there btw.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

I see, so we could really use the below?

<p>

<img src="https://ad.doubleclick.net/ddm/activity/src=####;type=####;cat=#####;dc_lat=;dc_rdid=;tag_for_child_..." width="1" height="1" alt=""/>

</p>

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

Yep. Or generate using Velocity.Think I'm going to do a quick blog post on this because it's frequently misunderstood.

Kirstin_Mahoney
Level 2

Re: Floodlight Tag - getting this Limited Access error message.

Thank you Sanford! Would love to read it.

What's your benefit to helping all of us Marketo novices?! You're the best!!!

SanfordWhiteman
Level 10 - Community Moderator

Re: Floodlight Tag - getting this Limited Access error message.

Yes, unless I'm using the wrong method to see a rendered email's html? Clicking 'view online' link and then 'inspect' to see the html?

Ah, no. You should never use this method because it will inaccurately show HTML that is stripped out by mail clients, particularly webmail clients like Gmail. For one glaring example, you can see (and run) script tags in the View as Web Page but these will never be executed by mail clients. Web View is a not a representation of the non-Web View experience.

You want to look at the source of the message in the inbox, and more important, you need to trace the network requests made when someone opens the message (to see which pixels are actually fetched).