Filtering based on character count

[Micaela_Wright]

We'd like to do some filtering based on the character count of a field. For example, a person on our website fills out a form. If the "details" field is less than 10 characters, they are not qualified to talk to our sale team. We'd like to route it to support instead. Is there a way to do this within Marketo? Ideally we could do this using an "Add Choice" step.

[SanfordWhiteman · Accepted solution]

Natively in a Smart List, no. But on the form side, sure:

MktoForms2.whenReady(function(form){
  form.onSubmit(function(form){
    form.addHiddenFields({
      meetsMinDetails : form.getValues().Details.length >= 10 ? 'yes' : 'no'
    });
  });
});

(meetsMinDetails is a Boolean field in your instance.)

Or you could use a webhook on the server to check.

You could also set a min/max on a textarea field itself, but that might telegraph your rules too much. You want the person to organically have more to say.