I'm trying to figure out how the "Contains" filter logic works with multiple values. I have a trigger campaign that runs when a lead is created and looks for email addresses that contain a list of domains from our current customers. The goal is to route any web leads created by our current customers to support rather than sales.
My smart list is as follows:
Lead is Created
SFDC Type = Lead
Email Address contains:
I've used generic domains for example purposes.
Sometimes my campaign works flawlessly, but other times leads with domains that don't exist in the list are still sent through the flow. Can anyone shed some light on logic behind "Contains" or offer any work-arounds?
For example, we got a lead from [name]@bluewolfgroup.com that went through the flow, but shouldn't have.
In our list we do have domains that contain the words, "blue" and "group", but not those words alone. If the logic was email address contains "blue" or "group", I'd understand why it triggered so I'm at loss for what is going wrong.