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Fill out form from empty email address

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John_Tester
Level 1

Fill out form from empty email address

Hi All,

Today, I saw a lead created in Marketo with empty email address and the tricky part was it was from a form fill out? What could be the possible reason for this? Also, I have kept the email address field " as required" in the form?

Any suggestions?

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SanfordWhiteman
Level 10 - Community Moderator

Re: Fill out form from empty email address

It's a Marketo form embedded on non- Marketo LP

In that case there's an underlying reliance on JS to render the form, so you can't just disable JS as a whole because then the form won't show at all. You have to disable JS after the form renders, but before submitting.

I recommend adding the form to a Marketo LP so you can quickly see how it can be submitted without JS and without any user-entered field values.

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10 REPLIES 10
Sonali_Jadeja3
Level 4

Re: Fill out form from empty email address

It sounds unusual. Could you post a screenshot of lead's activity log and form fill activity detail here?

John_Tester
Level 1

Re: Fill out form from empty email address

Screenshot_11.png

Here, is the attached screenshot.

SanfordWhiteman
Level 10 - Community Moderator

Re: Fill out form from empty email address

It sounds unusual.

Not at all, it's just the reality of form validation.

SanfordWhiteman
Level 10 - Community Moderator

Re: Fill out form from empty email address

Any person who posts with JavaScript disabled, or automated bot, is not subject to the browser-side "Required" flag.

John_Tester
Level 1

Re: Fill out form from empty email address

I disabled the Javascript for my Chrome browser and tried to submit again but still was not able to submit. How can I test this scenario please?

SanfordWhiteman
Level 10 - Community Moderator

Re: Fill out form from empty email address

Is this is a Marketo LP, or a form embed on a non-Marketo LP?

John_Tester
Level 1

Re: Fill out form from empty email address

It's a Marketo form embedded on non- Marketo LP

SanfordWhiteman
Level 10 - Community Moderator

Re: Fill out form from empty email address

It's a Marketo form embedded on non- Marketo LP

In that case there's an underlying reliance on JS to render the form, so you can't just disable JS as a whole because then the form won't show at all. You have to disable JS after the form renders, but before submitting.

I recommend adding the form to a Marketo LP so you can quickly see how it can be submitted without JS and without any user-entered field values.

View solution in original post

John_Tester
Level 1

Re: Fill out form from empty email address

Thank you so much Sanford, I was able to test. Now question comes, how can I prevent these leads from entering Marketo? I have already added "Spambot" as a hidden field in the embedded form and any lead who has a value in Spambot is deleted. But, for this specific lead I see Spambot field as empty.

Thanks