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Fields Overwritten with Null Values

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Anonymous
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Fields Overwritten with Null Values

Hello Community,

We currently have a process to collect data values from prospects through forms. For example, "How many distribution centers does your network have?". Prospects will answer this information, which triggers an alert to me that an Earned Data field has changed. That field is synced to Salesforce and is write-able both ways. The sync IS working, and the value DOES make it into Salesforce.

However, periodically many of these fields are being overwritten and changed back to "Null". I will receive all of the alerts in the exact same minute - so, for example, at 11:09am two days ago, 17 fields were reset to Null from those fields. There are no existing workflows in Salesforce that would clean those fields. There is also no consistent time that all of the fields are changed.

I have no idea why these fields would be reset - this does not happen with fields other than those we're including in these forms. Any ideas as to why there would be a systematic reset of these fields!?! I'm stumped. Here's what the action log looks like:

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The individual action looks like this:

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Thanks for your help!

Taylor

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Anonymous
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Re: Fields Overwritten with Null Values

Hi,

Your Salesforce lead's attribute "Method of distribution" contains empty value. During the salesforce -> marketo sync, the value is overwritten with null(empty) value. Please do check in Salesforce lead value.

Thanks,

Raj.

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Anonymous
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Re: Fields Overwritten with Null Values

Hi,

Your Salesforce lead's attribute "Method of distribution" contains empty value. During the salesforce -> marketo sync, the value is overwritten with null(empty) value. Please do check in Salesforce lead value.

Thanks,

Raj.

View solution in original post

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Anonymous
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Re: Fields Overwritten with Null Values

Hello,

Yes, you're just restating the issue, though. That does not solve the problem. We know it's pushing a null value back into Marketo - but the value had been "Mixed" in Salesforce before it was cleared.

In other words, the Salesforce value should NOT be null. It's clearing the value that was entered during the Sync for some reason. But we don't have any triggers to clear the value in Salesforce, so we don't know why that is happening. Could it be an issue with the permissions, that doesn't allow Marketo to permanently write the value in Salesforce? And if not, why would they all change back at the same time?

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Anonymous
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Re: Fields Overwritten with Null Values

FYI. I moved your post to Products and Support​, where we are trying to keep product related questions and answers. Thanks!

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Re: Fields Overwritten with Null Values

Hi Taylor - wondering if you found a solution to this problem. I'm running into the same thing.

-Sam

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Level 2

Re: Fields Overwritten with Null Values

Also experiencing the same issue now and curious to a solution.

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Level 7 - Champion

Re: Fields Overwritten with Null Values

Hey Zach - you might want to start a new question on this; this thread is three years old and the OP's account is deactivated.