Failed to delete leads

Anonymous
Not applicable

Failed to delete leads

hi, i am trying to mark multiple leads on the lead data base and delete the leads.
This action fails. any idea why?
thanks
Tags (1)
5 REPLIES 5

Re: Failed to delete leads

Hi Amnon: This is probably best handled by Marketo Support. Please submit a ticket here:

https://community.marketo.com/MarketoSupportHome
Level 10 - Champion Alumni

Re: Failed to delete leads

So you have a smart list, you selected a few leads, and then used Delete Leads, yes?

What message does it give you?
Anonymous
Not applicable

Re: Failed to delete leads

One common cause is if you have your instance connected to a CRM and you have the delete flag set to "Delete from CRM = Yes" but the sync user doesn't have permission to delete leads in the CRM. The error should be listed in the activity log of the leads you tried to delete.

As Nicole stated, support can give you a more precise answer.
Anonymous
Not applicable

Re: Failed to delete leads

Hi, i enter lead database -> All leads
and try to delete from there.
I chose "Delete from CRM" set to false, and i ge this error
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Re: Failed to delete leads

Hi Ammon:

This indicates that Marketo doesn't have permission to delete Leads or Contacts in your CRM. Please check with your CRM Administrator, if they can grant Marketo the permission to delete Leads and Contacts.