Facebook Tab HTTP 500 Error

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Level 1

Facebook Tab HTTP 500 Error

Good Morning Community!  This is our first attempt at publishing a landing page to FB and unfortunately we are receiving an error.  The landing page is working fine and was already used in a few emails and a direct mail.  The landing page is: http://communicate.printtek.com/Holidays.html

When we attempted to publish the page to FB it seemed to work perfectly.  A link appeared below the LP URL within Marketo and the Tab appeared on the list within the FB Page.  However, when we follow the link in Marketo we receive a 404 page not found error.  When we go to the FB tab within FB we receive a HTTP Status 500 error.

Help and suggestions appreciated.

Below are screenshots for reference.

4 REPLIES 4
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Anonymous
Not applicable

Re: Facebook Tab HTTP 500 Error

500 error is an internal server error, have you checked with Facebook?

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Anonymous
Not applicable

Re: Facebook Tab HTTP 500 Error

We're getting exactly the same error.

This is a trial Facebook publish for us, before we create a live campaign.

Landing page works fine, in the browser.

Marketo publishes the tab, seemingly succesfully.

Facebook gives exactly the same 500 error as shown above.

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Anonymous
Not applicable

Re: Facebook Tab HTTP 500 Error

Yes, I'm seeing the exact same thing. I've published tabs successfully before, so this is new.

Screenshot.PNG

Level 5

Re: Facebook Tab HTTP 500 Error

Seeing the same problem here.