Event Custom Fields not working

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Event Custom Fields not working

Hi there, 

I am creating a drip campaign that needs to use 5 different event custom fields for 4 different CRM tracking codes that we are using. 

Most event custom fields are used within the emails, but there are two LP's that are using the same event custom field to direct the contact to our website. I tested the emails the other day and they all worked, but now this morning when I checked it leads to a #blocked page and when I go into a record and investigate, the URL works and everything looks fine, but just won't work when I send myself a test. Any ideas on why this is happening?

I used https:// before using the event custom field token and made sure that there was only www. in the record. I can't think of any reason why the links work when I copy and paste them into a browser, but not when I test the page?

Someone please help! 

10 REPLIES 10
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Level 10 - Community Moderator

Re: Event Custom Fields not working

You will have to provide the actual examples of broken links.

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Re: Event Custom Fields not working

This is the link that I am using for Event Custom field 2 

www.ariba.com/solutions/intelligent-spend-management?campaigncode=CRM-XR19-FMA-IBFZ_J6A2

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Level 10 - Community Moderator

Re: Event Custom Fields not working

And the page it appears on and/or the HTML fragment (syntax highlighted) in which you've inserted the token.

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Re: Event Custom Fields not working

Did I provide what you needed?

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Re: Event Custom Fields not working

Level 10 - Community Moderator

Re: Event Custom Fields not working

And how you're attempting to embed the token in HTML.

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Re: Event Custom Fields not working

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<div>Your company is spending money from many sources. Organizations need to manage spend across procurement, external workforce, and travel and expense categories. With the best systems from each category, using the most extensive networks and platforms, SAP brings your data into one unified view. </div>
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<div><a href="https://{{lead.Event Custom Field 2}}" target="_blank">Learn more </a></div>
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Level 10 - Community Moderator

Re: Event Custom Fields not working

The {{lead.token}} will be empty -- and thus the link will consist of only the protocol, "https://" -- if the link that brought the person to the page wasn't correctly tracked.

pastedImage_1.png

Ergo, you need to look at the email side to determine why link is not being tracked (rewritten to bounce off the branding domain and the mkt_tok query param appended to the LP URL).

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Re: Event Custom Fields not working

So just to be certain, these SHOULD work on LP's right? It's not for email?