Error loading "Email Performance" report

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Error loading "Email Performance" report

Is anybody else having trouble loading the out-of-the-box "Email Performance" report in Analytics? We used to get a monthly email from Marketo with this report called "Data Management.All Emails Sent Last Month Report." Those stopped coming in October. Since then, I have tried to pull it manually and get an error every time.

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Champion Moderator

Re: Error loading "Email Performance" report

Hi Jeremy,

Could you post the error message that you're getting when you attempt to pull the report manually?

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Re: Error loading "Email Performance" report

Hey Josh, here's the error:

pastedImage_1.png

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Re: Error loading "Email Performance" report

Hi Jeremy - 

A few things you might want to try: 

  • Double check the setup tab of the report
    • Is your date range valid?
    • Do you have any errors in the setup filters?
  • Double check the smart list tab of the report
    • Do you have any errors in the smart list filters (any red squiggly lines or blank fields)? 

If you checked these items and the report still throws an error I would suggest creating a support ticket so the support team can pull the actual details of the report and provide guidance.