Error: Cannot Get Email Content

Jenn_DiMaria2
Level 10 - Champion

Error: Cannot Get Email Content

Anyone seen this error before? Any ideas how to fix? It worked fine until this morning when I went in to edit text and tried approving my change.

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5 REPLIES 5
Dory_Viscoglio
Level 10

Re: Error: Cannot Get Email Content

Maybe Justin Cooperman​?

Anonymous
Not applicable

Re: Error: Cannot Get Email Content

Might need support for this.

Grégoire_Miche2
Level 10

Re: Error: Cannot Get Email Content

Hi Jenn,

If it's sudden, no change was made to the template, and you do not have activated email editor v2, I do not like it As Jamie, I would call in the Support.

-Greg

Jenn_DiMaria2
Level 10 - Champion

Re: Error: Cannot Get Email Content

I think that's what I'll have to do. Email 2.0 is activated, but it hasn't been an issue with this email since I created it on Friday. I've been in and out of it ever since with no issues until today

Justin_Cooperm2
Level 10

Re: Error: Cannot Get Email Content

Hi Jenn,

Definitely file a support ticket so we can look into it. Also, can you email me your subscription prefix and a link to this email where you are seeing this? I'll see if we can get someone to take a look at it for you.

Justin