Engagement Program- Stream Issue

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Engagement Program- Stream Issue

Hello,

I've recently created my first engagement program, but I'm experiencing two issues. In my add to nurture step the contacts that should be affected are not showing up in the "results" tab or becoming "members" and they are not entering the stream aka not getting any of the emails I have setup. I feel like there is a trigger missing and it's not being solved with the case I have open with Marketo. Anyone have any ideas why? or has anyone else run into this issue?

Thanks!

Jeannine

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8 REPLIES 8
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Level 10 - Champion Alumni

Re: Engagement Program- Stream Issue

Did you run the entry smart campaign?

Are those leads in the Stream when you click on the Engagement?

Did you turn on the Engagement (red block indicates it's OFF).

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Re: Engagement Program- Stream Issue

The leads don't appear to be on the stream when I click engagement. Here are some screen shots: Stream.JPGSmart List.JPGFlow.JPG

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Level 7 - Champion

Re: Engagement Program- Stream Issue

Can you send a screen shot of the 'add to nurture' campaign you set up?  Have you also built a smart list to see who are members of the stream?

Both of these will help figure out where the issue is.  Also, what is the candence of the stream?  Has the first cast been sent?

Thanks

Juli

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Re: Engagement Program- Stream Issue

I've added some images in the above comment if you can take a look! Thanks!

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Re: Engagement Program- Stream Issue

Jeannine Croteau Have you activated the content in the stream.  The email may be approved but you need to right click and activate it in the stream or it wont be sent.

Screen Shot 2017-06-29 at 6.22.45 PM.png

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Level 7 - Champion

Re: Engagement Program- Stream Issue

Hi,

you need to change that view to 'Leads' not engagement - that will show you how many leads in the stream (if any).

And for the campaign that looks ok - how many leads do you have in the smart list?  What does the Schedule tab show - this will say how many leads are affected by this campaign.

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Re: Engagement Program- Stream Issue

Hi Julie

My list is supposed to have about 4,000 people in it. When I view leads, still no one shows up. Here are a couple more screenshots. Hope this helps.

Stream of People.JPGaudience.JPGAdd to Nurture.JPGSchedule.JPGZero Results.JPGNo Members.JPG

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Level 7 - Champion

Re: Engagement Program- Stream Issue

That is very odd!  When you click 'View campaign Members' in the Add to Nurture Campaign, what does that show? Can you see all 4076 members per the summary page of the smart campaign?