Embeded form not redirecting to thank you page

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Level 2

Embeded form not redirecting to thank you page

I am hoping someone can help.

We have an embeded form (currently testing) https://www.egress.com/form-test-contact-us

When the form is submitted it doesn't go to the thank you page I have set in marketo, instead it stays on the same page. (and takes the submitted data and puts it in the URL for some strange reason).

What is causing this?

5 REPLIES 5
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Level 10 - Community Moderator

Re: Embeded form not redirecting to thank you page

(and takes the submitted data and puts it in the URL for some strange reason).

Not strange at all. That's what happens when you have a JS error in your custom code, and the form reverts to a native HTML form because the special JS handling is broken.

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Level 2

Re: Embeded form not redirecting to thank you page

Thanks Sandford. Can you see what the error is though?

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Re: Embeded form not redirecting to thank you page

I have same problem, did it work for you Mark?

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Level 2

Re: Embeded form not redirecting to thank you page

Hi Katie, our issue turned out to be because some old JS we had which related to our old marketing platform was conflicting with the Marketo form code. Once we took that out it worked fine.

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Level 10 - Community Moderator

Re: Embeded form not redirecting to thank you page

Katie, you need to supply a URL if you want someone to look into this behavior. Please opena new thread if it's still relevant. As I mentioned to Mark, the problem will be almost certainly be with your own code, not the forms library code.