Email insights anomaly...?

Duane_Kennerson
Level 3

Email insights anomaly...?

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How does this happen? I sent 170k emails but 180k got delivered...

Any insight is greatly appreciated.

4 REPLIES 4
Ankit_Dua
Level 5

Re: Email insights anomaly...?

I am not sure, how is this possible but have you tried refreshing the numbers?

Duane_Kennerson
Level 3

Re: Email insights anomaly...?

Not sure how to do that. I see this but it's greyed out.

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Ankit_Dua
Level 5

Re: Email insights anomaly...?

In that case, please try to change the duration of the email sent and then switch it back to what is was originally. If the number is still not updated please try contacting Marketo support and please do let me know what they reply.

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Ankit_Dua
Level 5

Re: Email insights anomaly...?

Another scenario, what I can think of is, emails that were not delivered earlier ( soft bounces) may have been in the time duration you may have selected.

Sanford Whiteman​ sir, any recommendations here?

Thanks