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Email drafts will not open on Email Editor 2.0

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Lucho_Soto
Level 4

Email drafts will not open on Email Editor 2.0

It looks like this is only happening to non-template v1.0 emails that have duplicate mkteditable div's in the code. The 1.0 editor has never had any issues with this so we never felt the need to avoid the duplicates. With 2.0, the draft won't even open and a "cannot load email" message shows up.

This presents a big problem for us because we set up all of our email programs by cloning a previously used email program. It also prevents us from making any changes to v1.0 emails that are still being sent like autoresponders.

Has anyone else run into this problem? Ideally, the 2.0 editor should automatically change the div id names to prevent duplicates if it won't tolerate them.

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Josh_Hill13
Level 10 - Champion Alumni

Re: Email drafts will not open on Email Editor 2.0

I'd check out the

Upgrading to the new email editor 2.0: a recommended migration path

Pretty sure that once you turn this on, you lose alot of capabilities to edit previous Templates and Emails the old way.

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4 REPLIES 4
Josh_Hill13
Level 10 - Champion Alumni

Re: Email drafts will not open on Email Editor 2.0

I'd check out the

Upgrading to the new email editor 2.0: a recommended migration path

Pretty sure that once you turn this on, you lose alot of capabilities to edit previous Templates and Emails the old way.

View solution in original post

Lucho_Soto
Level 4

Re: Email drafts will not open on Email Editor 2.0

Thanks, Josh, I took another look at the document and it does look like duplicate ID's will cause errors.

Unfortunately, this is a big issue for us because there is no feasible way for us to go through every email on our instance, find the ones with duplicate ID's and make the corrections for each manually. We start emails using templates but we break from them on a regular basis as rearranging the order of v1 mkteditable elements requires changing the HTML.

Looks like we'll have to revert back to v1 for the time being.

Steph_Anderson
Level 3

Re: Email drafts will not open on Email Editor 2.0

We are having this problem, how do we revert back to version 1.0? Thanks!

Lucho_Soto
Level 4

Re: Email drafts will not open on Email Editor 2.0

You can revert to the legacy version by going to Admin > Email > Edit Email Editor Settings

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