Email Soft Bounces

Nick_Nappo
Level 3

Email Soft Bounces

I just did a very simple program - uploaded 10 contacts into a static list, set up a campaign where an email was sent to those contacts, but all of them soft-bounced.  I made it so they'd get a specific email based on the value in their ListSource, so would that have something to do with it?  Is it the validity of the email address?

Thanks!

4 REPLIES 4
Grégoire_Miche2
Level 10

Re: Email Soft Bounces

It could be many thing, but most likely a anti-spam issue, which can be itself triggered by the sender address, the object, the content... you name it.

Look as the bounce reason / bounce cause lead fields to see whether they are giving you more info.

-Greg

Nick_Nappo
Level 3

Re: Email Soft Bounces

Well, it said "System send failure: Reply-To address parse error ()" Does

that mean it needs to be a valid Reply To address? Would that be the only

thing holding it back?

On Mon, Apr 9, 2018 at 3:02 PM, Grégoire Michel <marketingnation@marketo.com

SanfordWhiteman
Level 10 - Community Moderator

Re: Email Soft Bounces

Yes.

Grégoire_Miche2
Level 10

Re: Email Soft Bounces

That's very likely. change it for a real email address and see whether the problem persists

-Greg