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Email Preview Layout Has Different Format

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Amanda_Thomas6
Level 9 - Champion

Email Preview Layout Has Different Format

Sometimes the preview version of the email has a different format from what is actually sent (test and actual emails). Has anyone else run into this? Does anyone know how to solve it?

(I had to zoom out in order to fit the whole email in one screen shot.)

PreviewActual Email
AU 2015 Email Preview.PNGAU 2015 Actual Email.PNG
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Anonymous
Not applicable

Re: Email Preview Layout Has Different Format

Hey Amanda, yes it is a common problem with Marketo's preview pane so you are not alone. Marketo's preview pane is not a true view of what your email will look like across all the various browser and platform combinations you will be sending to, so it is best to use an outside Email testing solution (EmailOnAcid and Litmus are the 2 main ones) instead.

Like Jennifer, I too use EmailOnAcid (EOA). With it you simply send a sample email from Marketo to your EmailOnAcid autoprocess address and the next time you log in to EOA you will see the results in your dashboard. That is just a visual though EOA can't help you solve the problem. Solving the problem is another matter entirely! I posted a couple blogs on that topic in the Houston User Group if you are interested.

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6 REPLIES 6
Jenn_DiMaria2
Level 10 - Champion

Re: Email Preview Layout Has Different Format

My experience is this usually has something to do with the code. When I've run into this issue, I'll dump the code into something like EmailOnAcid and see what happens across browsers and clients, then run a code check for any weird discrepancies where each client may be trying to fill in the blanks somewhere. I believe Marketo offers a similar service as an add-on, although EOA may have a free trial to help diagnose something quickly.

Amanda_Thomas6
Level 9 - Champion

Re: Email Preview Layout Has Different Format

Thanks for the resource!

Anonymous
Not applicable

Re: Email Preview Layout Has Different Format

Hey Amanda, yes it is a common problem with Marketo's preview pane so you are not alone. Marketo's preview pane is not a true view of what your email will look like across all the various browser and platform combinations you will be sending to, so it is best to use an outside Email testing solution (EmailOnAcid and Litmus are the 2 main ones) instead.

Like Jennifer, I too use EmailOnAcid (EOA). With it you simply send a sample email from Marketo to your EmailOnAcid autoprocess address and the next time you log in to EOA you will see the results in your dashboard. That is just a visual though EOA can't help you solve the problem. Solving the problem is another matter entirely! I posted a couple blogs on that topic in the Houston User Group if you are interested.

View solution in original post

Amanda_Thomas6
Level 9 - Champion

Re: Email Preview Layout Has Different Format

Thanks, Trevor. I have still sent out these emails based on the test ones I receive in my inbox. It's good to know I'm not alone. Thanks for the resource!

John_Westley
Level 4

Re: Email Preview Layout Has Different Format

Amanda, we don't have the budget right now for EOA or Litmus so I always send to an Outlook, Gmail and Yahoo test account and review on mobile and desktop to see if the email is setup properly.

We recently switched to knak. responsive marketo templates and have had great consistency across all email clients, browswers and devices.

Amanda_Thomas6
Level 9 - Champion

Re: Email Preview Layout Has Different Format

I have heard so many good things about Knak. I'll definitely have to look into it more in 2016!