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Email Module Formatting Issue

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stefanbangsund
Level 1

Email Module Formatting Issue

Hey There. 

 

I recently created an email template with some new modules including a module for presenter images with a description below. When i go into the text editor to edit the text, the formatting shifts a little bit. When I go into the back end code, it seems if I edit there then it stays in tact. Anyone have this issue before and have a solution for it?

 

Stefan

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Dave_Roberts
Level 9

Re: Email Module Formatting Issue

Check out this post: https://nation.marketo.com/t5/Product-Discussions/Can-someboday-tell-me-why-stupid-Marketo-encases-t...

 

You might want to check that the Root Element settings in the Admin panel are set to "none" for EM and LP. The default is to add a <div> for EM and a <p> for LPs around anything you put into the Rich Text Editor which might be why you're only seeing this issue when you use the editor but not when you edit the code in the template for example.

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2 REPLIES 2
stefanbangsund
Level 1

Re: Email Module Formatting Issue

I also go into marketo created templates and edit within their emails to test and also breaks. Confused why this happens. Any help would be much appreciated.

 

Stefan

Dave_Roberts
Level 9

Re: Email Module Formatting Issue

Check out this post: https://nation.marketo.com/t5/Product-Discussions/Can-someboday-tell-me-why-stupid-Marketo-encases-t...

 

You might want to check that the Root Element settings in the Admin panel are set to "none" for EM and LP. The default is to add a <div> for EM and a <p> for LPs around anything you put into the Rich Text Editor which might be why you're only seeing this issue when you use the editor but not when you edit the code in the template for example.

View solution in original post