Email Insights

Highlighted
Level 2

Email Insights

Hi Guys,

I've got a monthly newsletter send which went out on the 25th of Jan, however for some reason the data is not showing up in my Email Insights dashboard?

Screenshot 2018-02-06 13.00.20.png

I understand the data is delayed 24 hours or so but should be coming through by now. Has anyone had this issue?

Cheers
Dave

5 REPLIES 5
Highlighted
Champion Moderator

Re: Email Insights

Can you confirm in Marketing Activities that the mailbox icon of this is closed, or still open? It may be that the results of the A/B test are not final yet - ?  (side note, I've seen some delays in that status, but haven't correlated it back to Insights, but figure it's worth a shot?)

Highlighted
Level 2

Re: Email Insights

Thanks for your response JD. No that doesn't appear to be the problem the mailbox icon is definitely closed.

Highlighted

Re: Email Insights

Have you tried using a filter and seeing if you can actually find the email or program?

Screen Shot 2018-02-07 at 11.32.42.png

Highlighted
Level 2

Re: Email Insights

Hi Gerard - yes that works for all our other email sends but not the last newsletter for some reason. Bug maybe?

Highlighted
Marketo Employee

Re: Email Insights

Probably a bug.  You should file a ticket with Support to make sure there wasn't an issue loading the data into Email Insights.