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Email Insights not showing my recently executed Program

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Gerard_van_den_
Level 3

Email Insights not showing my recently executed Program

yesterday I cloned an existing Default program that contains an email blast and sent it out.

I had programs called:

Smart Styles CC 2015 mailing

Smart Styles CC  2017 mailing

I cloned the last one into :

Smart Styles CC  2018 mailing, and send that one out.

I was looking at Email Insights and tried to filter this Program to see the performance, however it doesn't appear in the filter section (which is very slooow by the way). Weirdly enough it does show another program which doesn't even exist, but that also doesn't contain my data.

I can only filter on:

Smart Styles CC 2015 mailing

Smart Styles CC  2017 mailing

Smart Styles CC2015 mailing (this one is unknown to me)

Is there a certain delay before thing pop up in the Email Insights dashboard, or am I just facing a bug?

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Accepted Solutions
Josh_Hill13
Level 10 - Champion Alumni

Re: Email Insights not showing my recently executed Program

Marketo Insights take 8 to 24 hours to update. I've had some issues with the data not updated properly, so if you aren't seeing it after 24 hours, please log a ticket.

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2 REPLIES 2
Josh_Hill13
Level 10 - Champion Alumni

Re: Email Insights not showing my recently executed Program

Marketo Insights take 8 to 24 hours to update. I've had some issues with the data not updated properly, so if you aren't seeing it after 24 hours, please log a ticket.

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Gerard_van_den_
Level 3

Re: Email Insights not showing my recently executed Program

Screen Shot 2017-11-29 at 17.30.20.png

thanks Josh, I think I will send support a ticket. In the meantime I noticed that under the tab with SENDS it has logged the email. However it shows up as 'Unknown program' with 'Unknown email'. Hence my trouble finding it in the filter section.