I am currently trying to work out a triggered email send for when an "Opportunity" is updated (i.e. Date Shipped) to send an email to my "Contact" (i.e. Your Order Has Been Shipped!"). I would like the trigger to be as follows:
Opportunity is Updated
SF field "Date Shipped"
Previous Value: "Empty"
New Value: "Not Empty"
and have that trigger an email send to the "Contacts" email address. However, I am struggling to figure out how the campaign can pull the "Contact" email based off a chance to the opportunity.
Contact = Jon Doe
Opportunity = Jane Day (Belongs to Jon Doe)
Jane Day "Date Shipped" goes from "Empty" to "Not Empty" --> Jon Doe receives email "Jane Day's order has been shipped!"
Which ever contact record is attached to the opportunity will get pulled into the workflow.
Create a smart list with "has opportunity filter" and your date shipped = today. You'll see a bulk of records who have opportunities with a ship date of today, these are the ones that would have been pulled into our workflow based on the Opportunity Updated trigger.