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Duplication of CTA button of Email forwarding.

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Varshab
Level 1

Duplication of CTA button of Email forwarding.

 

When an email created on Marketo is forwarded by the receiver to another email ID, the CTA button is duplicated. What could be the cause and how can I overcome this issue? 

 

Note: This template is created on Design studio within Marketo. 

 

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adrianfraguela
Level 1

Re: Duplication of CTA button of Email forwarding.

When forwarding emails a lot of email clients break the HTML which makes weird things like this happen. Read about it here.

 

What's most likely is that the CTA HTML has a hidden button for Outlook and that when forwarding the hidden tags are removed. 

 

Are you able to share the HTML of the email CTA? That will help to debug.

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1 REPLY 1
adrianfraguela
Level 1

Re: Duplication of CTA button of Email forwarding.

When forwarding emails a lot of email clients break the HTML which makes weird things like this happen. Read about it here.

 

What's most likely is that the CTA HTML has a hidden button for Outlook and that when forwarding the hidden tags are removed. 

 

Are you able to share the HTML of the email CTA? That will help to debug.

View solution in original post