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Duplicate Leads won't Merge

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Duplicate Leads won't Merge

Hello,

I am in the process of merging some duplicate leads. It's giving me a system error and showing the three conflicting fields: 

- add to marketo campaign

- Deal ID 

- Photo URL

It ends with System error, cannot merge. If you have any ideas, please let me know.

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Level 2

Re: Duplicate Leads won't MergeA

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact. 

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Level 4

Re: Duplicate Leads won't Merge

Hi @daynarod - can you add a screenshot of the exact error you're receiving? That will be helpful in determining the issue here. 

 

Thanks,

Cory Gabor

Marketing Consultant 

LeadMD

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Level 1

Re: Duplicate Leads won't Merge

Screen Shot 2020-04-01 at 8.55.45 AM.png Here is the error message. It's happening on specific dates like this 

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Level 2

Re: Duplicate Leads won't MergeA

Are these records synced to CRM? These issues tend to occur when you trying to merge an SFDC Lead and an SFDC contact. 

View solution in original post