Duplicate Leads coming from form fills

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Level 5

Duplicate Leads coming from form fills

Hi All

We have duplicate leads coming in from the web forms. We found a lead in the system where 8 duplicate records were created in Marketo from the same form, and same details. The time-stamp on all the records is almost the same. When I tested at my end, the form worked fine and no duplicates were created. Any idea how this might have happened?

Regards

Rachit

2 REPLIES 2
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Level 10 - Community Moderator

Re: Duplicate Leads coming from form fills

If the form is reposted very rapidly in a short timeframe (as you say, the timestamp is almost the same) this can happen because the inserts do not see the existing records yet, so do not perform a merge.

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Re: Duplicate Leads coming from form fills

Hi @Rachit_Puri2 , 

 

I am experiencing something very similar, also very high numbers, right now record at 15 copies. Did you figure out what it was?