Duplicate Leads Created in Salesforce from Marketo List Import

bhoogs
Level 1

Duplicate Leads Created in Salesforce from Marketo List Import

I am investigating some Marketo Salesforce sync issues where many duplicates are being created in Salesforce from a single lead in Marketo. This happens has happened on several unique dates from a list import, but not for all leads on the list. This issue is not related to Contacts in Salesforce, all duplicate records created are Leads.

 

8:42 - Top Row: Marketo creates the Lead from the list import

9:01 - Second Row: Salesforce creates the first Lead - Person Source = List Import

9:07 and 9:24 - Top Row: "Error updating Sfdc lead id after crm creation. Leads might have already been synched."

9:39 - Top Row - Marketo inserts original Lead into Salesforce

 

bhoogs_0-1614202123099.jpeg

Any ideas? Here is the activity log for the first two rows:

bhoogs_1-1614202269606.png

bhoogs_2-1614202315020.png

I can't figure out why a new row is created before Salesforce tries to process the top row (original Marketo lead). 
 
Thanks,
Brian
1 REPLY 1
Amy_Goldfine
Champion Moderator

Re: Duplicate Leads Created in Salesforce from Marketo List Import

This is weird, I would open a support ticket