Does Head Start process Email Scripts as well as the Smart List?

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Does Head Start process Email Scripts as well as the Smart List?

I sent an email today with Head Start enabled.  The email contains an email script token.  When the email was sent it represented old data values in the actual email.  Email preview shows the correct "current" values.

This is a huge miss on Head Start documentation (http://docs.marketo.com/display/public/DOCS/Head+Start+for+Email+Programs​) if this is true as it only speaks to List processing and not email processing.

2 REPLIES 2
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Level 10 - Champion Alumni

Re: Does Head Start process Email Scripts as well as the Smart List?

What do you mean "old values" do you mean that it executed the script 12 hours before? That sounds correct to me.

Otherwise, I am unsure what you mean.

Was the email fully approved?

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Re: Does Head Start process Email Scripts as well as the Smart List?

Yes, it executed the script 12 hours before email send.  So the data was already stale at send time.  The documentation only states that it pre-processes the Smart List.  It doesn't say anything about pre-processing scripts.  This caused a MAJOR problem in a sent email this morning. 

If this is the expected behavior, I am fine with that but it needs to be clearly documented.