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Do Programs with "Operational" Channel Get into RCE?

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Level 6 - Champion Alumni

Do Programs with "Operational" Channel Get into RCE?

I've got a request from some higher-ups to send them a weekly report on how many people fill out one operational form I have; this form is purely operational and is a local asset in a program with the "Operational" channel (all this program does is it sends confirmation emails to people who submitted the form and add them into a list).

Now management wants to get a report with just the number of form fill outs per day (new names, old names, doesn't matter). To them it sounds like a very simple request, but I found it is actually not that easy to achieve through Mareketo analytics. RCE seems to be the best solution, since I can run program membership report (I assign everyone who filled out the form Operational->Member status), but for some reason I do not see this one program in the RCE.

And yes, the program does have period cost and analyic behavior = Inclusive (regardless of period cost). Could it be that the programs with the operational channel are somehow hidden from the RCE (never tried to run report in RCE on them before) ? Am I missing something? Or does it sound more like a bug and I should submit this to support?

Thanks a lot

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Level 6 - Champion Alumni

Re: Do Programs with "Operational" Channel Get into RCE?

A quick update on that - programs with operational channel can be added to RCE, you need to add a period cost (can be 0) and on the setup tab change analytic behavior to "Inclusive (regardless of period cost)", but there is the rub - you need to wait for at least 24 hours after doing all that for the data to sync through into RCE, after that happens you can build reports on that operational program like on any other.

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Level 10 - Champion Alumni

Re: Do Programs with "Operational" Channel Get into RCE?

Operational programs are not in RCE. That is their definition.

You can go to Program>Setup to see the current Reporting Setting as well.

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Level 6 - Champion Alumni

Re: Do Programs with "Operational" Channel Get into RCE?

Thanks a lot Josh, I never saw anywhere that programs are excluded from RCE automatically based on the channel type alone. As I mentioned the program does have period cost and analytic behavior is Inclusive (regardless of period cost), I thought it should suffice for the program become available in the RCE.

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Level 6 - Champion Alumni

Re: Do Programs with "Operational" Channel Get into RCE?

A quick update on that - programs with operational channel can be added to RCE, you need to add a period cost (can be 0) and on the setup tab change analytic behavior to "Inclusive (regardless of period cost)", but there is the rub - you need to wait for at least 24 hours after doing all that for the data to sync through into RCE, after that happens you can build reports on that operational program like on any other.

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