When I attempt to add an image from our Design Studio library to a template, it does not actually appear in the email editor. Below is a screenshot, and the red box indicates where the photo should be appearing. Instead I get a broken image icon.
When a sample email is sent, the image loads just fine. If I call in the image from an outside URL it will appear in the editor just fine. Does anyone have any experience with this? Candidly, I am new to the email editor and may be missing a setting somewhere. The image name is all one word, and is a .jpg.
I am using the most recent version of Chrome, and I replicated the issue in IE, and on other computers.
Solved! Go to Solution.
It is not necessarily a bug, it might simply be linked to information security in your browser. When you connect to Marketo and edit an email, you are in a secure (https) environment. Your bowser might refuse to display images coming from a non secure storage (such as Marketo itself, if you instance is not secured). You can change this in your browser settings.
Actually what Caroline is relating is the opposite (you don't get a mixed content block if assets are secure, regardless of whether the page is secure; assets are only blocked if the page is secure and assets are insecure).
But it doesn't make any sense anyway -- either the image is accessible over HTTPS or not. More likely, the SSL configuration in the instance is broken, and the https: variant never worked. Have to be there at the moment to inspect.