Deliverability Issues

Jeremy_Bosch2
Level 1

Deliverability Issues

I am new to Marketo and have noticed a signifcant drop in deliverability in subsquent email blasts to the same list of leads.  These are people who have opened and clicked through previous emails, and haven't unsubscribed.  Any suggestions or tips, or potential areas to troubleshoot on this issue?
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3 REPLIES 3
Anonymous
Not applicable

Re: Deliverability Issues

Jeremy

Are they seeing similar or different content?


Jeremy_Bosch2
Level 1

Re: Deliverability Issues

Hi Richard,

There is new content in each subsequent email. 
Anonymous
Not applicable

Re: Deliverability Issues

Hello Jeremy,

You might want to contact our support team. We have deliverability experts on the Support Team, and if they can't help, they can escalate you to the Privacy Team. There are a lot of reasons your deliverability can change when you switch providers, anything from needing to establish a new reputation to having issues with data migration. Similarly, not every provider measures things exactly the same, so sometimes the numbers look different because they're actually measuring different things. Support is a good place to start to try to determine exactly what factors are at play for you.