Dates in Marketo Sandbox

Alejandro_Deguz
Level 1

Dates in Marketo Sandbox

Hi All, I am testing my integration application and noticed that dates are displaying in the sandbox as 1 day off. I made a request using Postman as well to get and update the data and the return from API is the correct date. Has anyone else come across this issue?

11 REPLIES 11
SanfordWhiteman
Level 10 - Community Moderator

Re: Dates in Marketo Sandbox

I doubt it's "one day off" but rather "in a different timezone that crosses a day boundary."  Check the instance timezone in Admin.

Alejandro_Deguz
Level 1

Re: Dates in Marketo Sandbox

Thank you

Alejandro_Deguz
Level 1

Re: Dates in Marketo Sandbox

Hi Sanford, that does not seem to be the solution. The dates I am referring to are fields in Marketo such as Date of Birth. When I request to get this field, it returns the correct date, but when I look in Marketo, it is 1 day behind.

 

Also, when I change it to the correct date manually in Marketo then make a request to update it, it changes it back to the date of 1 day behind.

 

Edit - A new discovery I found is that when I manually change the DOB in the profile then close it and open it, the DOB gets set back to day behind. Not sure where else the time zones are set, but I have it set to PST and I am located in California.

Jay_Jiang
Level 10

Re: Dates in Marketo Sandbox

can you share your test payloads and responses and any screenshots from the UI

Alejandro_Deguz
Level 1

Re: Dates in Marketo Sandbox

Hi Jay,

 

This issue seems to go beyond the API. It also happens when just manually changing the date. When  I change the month or year it sticks, but when just changing the date, it changes it to a day behind the date I set it to.

SanfordWhiteman
Level 10 - Community Moderator

Re: Dates in Marketo Sandbox


Edit - A new discovery I found is that when I manually change the DOB in the profile then close it and open it, the DOB gets set back to day behind. Not sure where else the time zones are set, but I have it set to PST and I am located in California.


What appears in the Activity Log when this happens? Spontaneous changes in the Marketo UI don't just happen... do you have an obscure Smart Campaign setting it back?

Alejandro_Deguz
Level 1

Re: Dates in Marketo Sandbox

Interesting, there does not seem to be anything in the activity log regarding my change.

 

Edit - Here is what my team member in the Marketing department has reported:

When we change the date in our “Date of Birth” field by a day or so, after auto-saving, the date populates as a day prior to what we set it at. However, in the Activity Log, the change is displaying as we made it. A similar scenario has happened with other date fields as well. See sample below:

 

Alejandro_Deguz_0-1607532186563.png

 

 

Alejandro_Deguz_1-1607532186564.jpeg

 

SanfordWhiteman
Level 10 - Community Moderator

Re: Dates in Marketo Sandbox

Something just... ain't right here.

 

What's the timezone setting in your Admin? Pls show screenshot.

Alejandro_Deguz
Level 1

Re: Dates in Marketo Sandbox

Alejandro_Deguz_0-1607631916705.png