Date Token at Program level used in Wait Step

Greg_Cohen
Level 1

Date Token at Program level used in Wait Step

I've created a Program with several steps and a date token at program level. Can anyone tell me if/why this may not work?

 

E.g.

Program Level Token called "my.Event Date" value = 1 November.

 

Flow = 

1. Send Email 1

2. Wait until 14 days before {{my.Event Date}}

3. Send Email 2
4. Wait until 7 days before {{my.Event Date}}

5. Send Email 3

 

With the intention being that Email 2 would send on 18th October and Email 3 on 25th October.

 

Any ideas and input appreciated.

 

Thanks,
Greg

2 REPLIES 2
Michael_Florin
Level 7

Re: Date Token at Program level used in Wait Step

I believe I have never used this, but it should be working:

Michael_Florin2_0-1602082581687.png

Documentation states that this only works in trigger campaigns though. (https://docs.marketo.com/display/public/DOCS/Use+a+Date+Token+in+a+Wait+Flow+Step)

 

Greg_Cohen
Level 1

Re: Date Token at Program level used in Wait Step

Hi Michael,

Thank you for your reply. I've used precisely this and had it succeed several times but fail catastrophically too. I just can't understand what might cause it to work in some cases and not others (all trigger campaigns).

Best,
Greg