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Customize Marketo form on Wistia videos for known leads

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Customize Marketo form on Wistia videos for known leads

Hi,

we have Marketo/Wistia integration up and running and things work well. However, there is one issue when it comes to form behaviour on known leads.

Typically you would set this up through "Custom HTML" on a form settings, what we did, the problem is, that token {{form.Button:default=Download}} doesn't do anything on the video, resulting in a form staying on the video and visitor can not move forward. Any ideas on how to fix that? Maybe Margot Mazur​ can help?

Thank you;Matjaž

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SanfordWhiteman
Level 10 - Community Moderator

Re: Customize Marketo form on Wistia videos for known leads

Well, their integration doesn't really understand how to use all the possible permutations of a Marketo form. And because of timing issues, it generates this error, if you haven't noticed:

pastedImage_0.png

Because of the way they slipstream the forms library into their player, it's going to be really difficult to debug (and to be honest, this being a commercial software product, I'm not so motivated to fix it for them pro bono...).

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4 REPLIES 4
SanfordWhiteman
Level 10 - Community Moderator

Re: Customize Marketo form on Wistia videos for known leads

Please provide a sample URL -- I think I know what the integration is missing here but need to check it live.

Re: Customize Marketo form on Wistia videos for known leads

Hi Sanford,

see the form behaviour in real life on these two videos:

Implementing NSX – real-life journey from idea to practice » NIL

Azure Active Directory (Part 1) » NIL

Thanks; Matjaž

SanfordWhiteman
Level 10 - Community Moderator

Re: Customize Marketo form on Wistia videos for known leads

Well, their integration doesn't really understand how to use all the possible permutations of a Marketo form. And because of timing issues, it generates this error, if you haven't noticed:

pastedImage_0.png

Because of the way they slipstream the forms library into their player, it's going to be really difficult to debug (and to be honest, this being a commercial software product, I'm not so motivated to fix it for them pro bono...).

View solution in original post

Re: Customize Marketo form on Wistia videos for known leads

HI Sanford,

thanks for that explanations. I'll try to look for some alternative approach.

Best;m