Hello, I've built out a Sub Management page for my company's website. It's a Marketo form with each subscription option presented as a checkbox that you can check to receive that line of emails or uncheck to decline. Pretty simple. The problem is with cookies. For most users, the form autofills and you can pick your settings just fine. But in some cases, the user is changing their subscription on a browser where they aren't cookied yet. If a user is NOT cookied yet on that device or browser, they receive a blank form with the text fields empty and the check boxes all unchecked. This presents a problem because it makes the user fill out the entire subscription sheet again (or, God forbid, they just click Submit without thinking and erase their entire set of subscriptions). Does anyone know how to minimize or even solve this issue? Thanks!

Hey Cheyne, similar to what Murtza suggested, I'd look at the ways that someone could get to your preferences area uncookied. If they go through an email, they'll be cookied. If they go through a portal on your system, maybe you could have them go through a form first that would pull up their current email subscriptions before giving them the option to edit them?

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SOLVED

Cookie Problems with Subscription Center/Management

Thanks everybody. Dory, your answer was closest to what I ended up doing.

I just used the Jquery Cookie plugin to specifiy that if a user is not cookied, it asks for their data first via a form. Then it refreshes the page with their data filled in.

Cookie Problems with Subscription Center/Management

Re: Cookie Problems with Subscription Center/Management