Connecting with On24 not possible

Highlighted

Connecting with On24 not possible

Hi everyone,

I'm creating a webinar in Marketo and I can't connect it to the event in On24.

Marketo says that the session ID is invalid although it is the right ID from On24.

Do you know why this is happening and what I can do?

5 REPLIES 5
Highlighted
Level 3

Re: Connecting with On24 not possible

Getting the same thing.

Highlighted

Re: Connecting with On24 not possible

I tried to connect the event again and now it's fortunately working.

But I still don't know what the problem was.

Highlighted
Level 3

Re: Connecting with On24 not possible

Same, it's working now for me too. Put a ticket into support, but it fixed itself before they could offer a solution, but at least it works!

Highlighted

Re: Connecting with On24 not possible

Hey Christina -- I just experienced this same issue over the last hour and found that clearing my cookies and cache (all time) seemed to resolve this issue. Wanted to share in case this happens to anyone again!

Thanks,

Highlighted

Re: Connecting with On24 not possible

Hey Jenna!

Thank you very much for your tip! I'll try it the next time and hope that it'll help as well