Comms Limits Failing

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Level 4

Comms Limits Failing

Hello,

Rather a worrying event happened today, we have an API integration that schedules an email to be sent, today it was called mistakenly three times.

Comms limits are set to only allow 1 single email a day. 2 emails were sent and delivered and the third was stopped by comms limits. All emails are non-operational.

Comms limits failed to stop the second email though it did stop the third.

capture-comms-limits.PNG

It would appear that if an email is scheduled at the same time as another email, comms limits fails to stop the send.

Isn't this a bit of a flaw?

6 REPLIES 6
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Marketo Employee

Re: Comms Limits Failing

It can take a few minutes between when the last allowed email for the day is sent and the next email is blocked by communication limits.  The request to send the first two emails came in so close together that the campaign flow that sends the second email was not yet aware that the first email had already sent.

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Level 4

Re: Comms Limits Failing

Thanks for clarifying. Is it a specific time it takes or is it dependent?

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Marketo Employee

Re: Comms Limits Failing

I've never seen a specific time and it probably can't be tied down.  It would depend on when a lead started moving through a flow to reach a Send Email flow step and check eligibility and how quickly the previous Send Email activity is written everywhere it needs to be.  It essentially can become a race condition.

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Level 10 - Champion Alumni

Re: Comms Limits Failing

I have seen comms limits fail as far out as 3-4 hours after the first send.

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Level 4

Re: Comms Limits Failing

Is that not, umm.. a little worrying?

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Level 10 - Champion Alumni

Re: Comms Limits Failing

It is. I have asked them to do better.

In the meantime, I try to put 3-5 hours between mailings I can control.