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Comment Capture

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Comment Capture

Hi all,

Disclaimer: new to Marketo.

Why am I unable to map "Comment Capture" field to a SFDC field?

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Level 10 - Champion Alumni

Re: Comment Capture

And if you do need to map a custom field in Marketo to a field in CRM, you can open a Support ticket and this can be done on the backend. Just don’t make a habit of doing it this way.

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Level 6 - Champion Alumni

Re: Comment Capture

Hi there!

When you first sync SFDC to Marketo, you have the option to map your fields. After that, you will need to create fields in SFDC first and make them available to the Marketo Sync User. That field will then be automatically synced to Marketo. More info here:

SFDC Sync: Field Sync - Marketo Docs - Product Documentation

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Level 10 - Champion Alumni

Re: Comment Capture

And if you do need to map a custom field in Marketo to a field in CRM, you can open a Support ticket and this can be done on the backend. Just don’t make a habit of doing it this way.

View solution in original post

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Re: Comment Capture

Thank you both. I did review the documentation, but that field is just not there. I am thinking that maybe got created in Marketo first (?), and hence messing the mapping and all. I will ask the Marketo team for support as I did not know they could help with that.

Thanks again!