Change Score Lead Score Question

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Anonymous
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Change Score Lead Score Question

Hi,

In order to add scoring for a form, for the flow step of a smart campaign, under change score, right now I have the following field:

Change score > Score name: Lead score and Change: +30

However, shouldn't I have demographic or behavior score in the score name field? I know the combined total of the demographic and behavior score comprises the lead score, but is this correct?

Thanks,

Anne

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4 REPLIES 4
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Re: Change Score Lead Score Question

Hi Anne Scholl

You should have two flow steps.  One that changes the Lead Score by +30 and one that changes the Behaviour Score by +30.

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Anonymous
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Re: Change Score Lead Score Question

Hi Gerard,

Thank you very much for your reply and help!


Regards,

Anne

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Re: Change Score Lead Score Question

No worries,

Anywhere you change the demographic or behaviour score you should also change the lead score by the same amount.

Thanks,

Gerard

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Anonymous
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Re: Change Score Lead Score Question

Hi Anne Scholl

Yes, you are correct.

It helped me to understand that the Scoring field is a counter, it is adding or deducting points and each of these fields have to do their individual counting.