SOLVED

Change Program Status to "Not in program" removes Acquisition Program info?

Go to solution
Highlighted
Anonymous
Not applicable

Change Program Status to "Not in program" removes Acquisition Program info?

I'm looking at leads with an empty acquisition program and it seems that some leads had one but that field is empty now. I looked into the lead activity and noticed that there was a "Change Program Status" from "Engaged" to "Not in program" for the specific program that is listed as Registration Source.

I guess that can be the reason the Acquisition Program is now empty since the lead is no longer a member of the program that initially acquired it. Anyone can confirm that?

I can't find what triggered the Change Program Status to Not in program, is it something done automatically by Marketo?

Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Level 10 - Champion Alumni

Re: Change Program Status to "Not in program" removes Acquisition Program info?

It was probably a manual flow action, which in the log would appear as Run Flow Action: Change Status. It may have been more than 90 days ago and was archived as well....so it might not show up at all.

You could try using Was Changed Program Status and that Program Name and previous status to attempt to push the lead back. You'd have to manually add back the Acquisition Program and Date.

View solution in original post

3 REPLIES 3
Highlighted

Re: Change Program Status to "Not in program" removes Acquisition Program info?

Hi Julien, people can manually be removed from a program using "Change Status" which wouldn't be a triggered campaign that you'd be able to find again. You mention that you looked in the lead activity, was the "Change Program Status" linked to a specific campaign that you can go back and review?

Highlighted
Level 10 - Champion Alumni

Re: Change Program Status to "Not in program" removes Acquisition Program info?

It was probably a manual flow action, which in the log would appear as Run Flow Action: Change Status. It may have been more than 90 days ago and was archived as well....so it might not show up at all.

You could try using Was Changed Program Status and that Program Name and previous status to attempt to push the lead back. You'd have to manually add back the Acquisition Program and Date.

View solution in original post

Highlighted
Anonymous
Not applicable

Re: Change Program Status to "Not in program" removes Acquisition Program info?

Thanks Dory and Josh.

There is no campaign related to the status change, it seems that for many leads it's a merge that deleted the membership to the program and the rest must have been changed manually as you said.

I'll see what I can do using your indications Josh.

Thanks,