Cannot contact support

Rachel_Wienckos
Level 1

Cannot contact support

Is anyone having trouble contacting support? I am unable to log cases, the phone numbers go to Marketo then say 'an error occurred,' and I've tried contacting every support email. I have been trying for weeks with zero response. Any recommendations? I've had a Marketo account since 2017.

3 REPLIES 3
Amy_Goldfine
Champion Moderator

Re: Cannot contact support

I would recommend contacting your CSM. I'll see if I can escalate this internally for you as well.

Amy_Goldfine
Champion Moderator

Re: Cannot contact support

To confirm, were you previously an Authorized Support Contact for your company?

AnneMarie_C
Marketo Employee

Re: Cannot contact support

@Rachel_Wienckos,

 

Thank you for reaching out! I looked into this and discovered that your account is no longer active which is preventing you from directly contacting our Support team. Your account owner mentioned that you two have been in contact and are working on your renewal to resolve this issue.

 

We apologize for this temporary inconvenience. Please don’t hesitate to reach out if you experience any issues contacting support in the future.

 

Best regards,

AnneMarie

Marketo Engage Customer Support