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Cannot access My Support Cases

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Level 6 - Champion Alumni

Cannot access My Support Cases

Keep getting the same error for a couple of days already when trying to access my support cases "Time out Try again:(", is anyone else experiencing this?

Screenshot_40.png

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Re: Cannot access My Support Cases

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

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4 REPLIES 4
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Re: Cannot access My Support Cases

Try opening a support case for that

Did you try different browsers? Otherwise send them an email at support@marketo.com

View solution in original post

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Re: Cannot access My Support Cases

If you are unable to locate your cases. You can also check to see under My Cases tab --> "All Company open Cases".

Thanks

Priyank

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Re: Cannot access My Support Cases

I've noticed this happens with Chrome more frequently than anything else. One thing you'd like to check for is if you have the latest version of Chrome.

Otherwise, as everyone else suggested, try a different browser, get to the tickets differently, or email support if the first two don't work.

Andy

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Level 6 - Champion Alumni

Re: Cannot access My Support Cases

Same thing on all browsers, will just send them an email

Thanks for you feedback